The Veterans Benefits Administration completed a record high of 1.7 million total claims in fiscal 2022. VBA processed over 390,000 total claims for benefits in fiscal 2023 so far, about a 13% increase compared to where the same period last year.
At his confirmation hearing to permanently hold the job, acting Undersecretary for Benefits Joshua Jacobs told the Senate VA Committee that the VBA has received more than 300,000 claims under the Promise to Address Comprehensive Toxics (PACT) Act, since the legislation was signed into law last August…
To supplement its hiring efforts, the VBA is also adopting automated decision support tools to keep its workforce handling a record volume of claims.
VBA launched an automation pilot in January 2022 through its Office of Automated Benefit Delivery, an initiative that has the potential to dramatically reduce the time it takes to process an individual claim… Read the full article here.