Change management is also critical as VA eyes next steps for its EHRM program. VA’s change management approach incorporates best practices in communication, risk management, business process, system development lifecycle management and customer experience to enhance care delivery, reduce issues with patient safety and improve provider experience.
“It’s really important to have a modern electronic health record. A modern EHR has been proven in every system where it has been deployed to improve outcomes. And, by the way, through a very difficult change process, improve quality of life for providers as well,” McDonough said.
VA plans to “aggressively hire” as the agency rolls out the new EHR system across the enterprise, Saslo told GovCIO Media & Research. His office has identified additional leadership and educational positions to properly equip staff throughout implementation… Read the full article here.