President Joe Biden’s Executive Order 14058, Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government, formally established CX as a guiding star across government, and IT has a major role to play. Agencies, particularly High Impact Service Providers (HISPs), committed to raising the standard of experience through their digital service delivery.
A critical part of the digital transformation process starts with developing a CX mindset within the federal workforce. Much like the revolutionary DevSecOps framework in cybersecurity, government is working to establish CX priorities early on in the product development process. Department of Labor CIO Gundeep Ahluwalia said CX should be “baked into the cake,” not the “icing on top.”…
In 2022, the Office of National Coordinator for Health Information Technology (ONC) worked with agencies to transform data sharing by building a foundation for interoperability. Its U.S. Core Data for Interoperability (USCDI+) is a standardized set of health data classes for a nationwide, interoperable health information exchange.
The Department of Health and Human Services (HHS) named interoperability a top priority for 2022 and aims to publish a department-wide data strategy in the near future. The strategy will target improved data-sharing and stronger data security and privacy, as well as enhanced data governance. Meanwhile, the CMS is leveraging USCDI+ and FHIR-based APIs to advance digital quality measurement. ONC has also been supporting the Centers for Disease Control and Prevention’s (CDC) Data Modernization Initiative, among other efforts to streamline data collection… Read the full article here.