Notice ID: 75P00124B00001
Background
The Department of Health and Human Services (HHS) is an integral agency with the mission to provide the building blocks that Americans need to live healthy, successful lives. One of its key components, the Office of the Chief Information Officer (OCIO), advises the HHS Secretary and the Assistant Secretary for Administration (ASA) on all matters related to information and technology use for achieving departmental goals and objectives.
The OCIO’s mission revolves around establishing and offering guidance on technology-supported business process reengineering, investment analysis, performance measurement, and integration of HHS stakeholder requirements. Its strategic development and application of information systems and infrastructure, along with policies for improved management of information resources and technology, aim to provide better and more efficient service to our clients and employees.
Within the OCIO, the Office of Operations (OPS) delivers efficient Information Technology (IT) services to its customers. OPS provides customer-driven, business-enabling technology and services to over 22 customer organizations, comprising more than 11,000 users, including all HHS Staff Divisions (StaffDivs) and participating Operating Divisions (OpDivs), across four functional divisions: Infrastructure & Engineering, IT Services and Operations, Telecommunications, and Business Operations.
Currently, OPS leverages the Next Generation IT Services (NGITS) Blanket Purchase Agreements (BPAs) to provide contractor support services to HHS StaffDiv and small OpDiv customers. However, the current Engineering and Operations task orders awarded under the NGITS BPAs are expiring.
Given the increasing technological demands, including the adoption of modern systems and applications, the HHS OCIO is exploring options to optimize and enhance its existing IT infrastructure and support services. Therefore, HHS is seeking information for the potential acquisition of comprehensive IT services to develop the next evolution of follow-on task orders/contracts.
Purpose
This RFI serves to conduct market research with industry to help shape the IT requirements for the potential acquisition. The scope of this RFI encompasses IT services across multiple customer groups within HHS. The potential acquisition would cover a wide range of IT responsibilities, including Engineering, Operations, and Asset Management.
