Notice ID: 36C26224Q0074
Description
- eSignature provider must maintain a FedRAMP Moderate authorized platform on its own infrastructure stack, meaning no dependencies on other vendors or cloud providers. FedRAMP moderate is the minimum level to meet the Federal government’s requirements for the storage of PII.
- eSignature provider must support 508 compliance for both senders and signers and must be WCAG 2.0 level AA certified. Platform accessibility support functionality provides all people equal access to and the freedom to interact with eSignature platform’s signing application when using assistive or adaptive technologies, in accordance with WCAG 2.0 Level AA and U.S. Government Section 508 standards.
- eSignature provider must operate without planned downtime for maintenance or upgrades resulting in 99.995% availability or better.
- eSignature provider must operate on a metadata-driven, multi-tenant cloud running on a single code base, which enables every customer to run their organization on the latest release without disruption or downtime. Major upgrades must be delivered 3 times a year on a regular release schedule, at no additional cost, and with no planned downtime for customers.
- eSignature provider must support live 24/7 customer support options (for both senders and signers) and a Customer Success Architect program responsible for driving significant increases in user adoption and successful transactions.
