1.2 SCOPE
The scope of this effort is to perform agile software development for Solution Integration and Tier 3 Helpdesk support for eMAR and pharmacy management system. As a condition of this services-only SOW, all work within scope shall be performed remotely or via telework, except where on-site work is specifically authorized by the Government. Contractor Tier 3 support shall include a Technical Engineer as described in Section 4.3. that has subject matter expertise with the configuration of correctional process flows from the vendor’s ancillary applications and system administration of its applications. Support shall include assisting ICE Government and technical support contract employees with the operations and maintenance (O&M) of the eHR. The following services are specifically not within the scope of this SOW; cloud services, enterprise architecture, SBU requests, IT system builds, and substantial development or changes to IT systems.
