VA Sources Sought: DSS Databridge Interface CIS VISN

Notice ID: 36C26323Q0976

Description

1. SERVICES PROVIDED:
   1. Software license renewal according to attachment 2:
   2. Telephone and on-line support including:
      1. Work directly with the Office of Information and Technology (OI&T) staff to address their issues with licensed DSS products.
      2. Upon VHA end users logging a ticket with the OI&T staff, DSS Technical & Installation Services will work with the VHA end-users to address their issues with licensed DSS products.
      3. Help the OI&T staff configure as necessary licensed DSS products to meet the VHA’s and/or end-users needs within the scope of the licensed product.
      4. Advise the OI&T staff as a Subject Matter Expert (SME) as it relates to licensed DSS products and their standard configuration in internal meetings, new installations of licensed DSS products, and end-user activities.
      5. Advise the OI&T staff on issues involving licensed DSS product’s infrastructure requirements including hardware, bandwidth, and best practices.
      6. Keep site Veterans Administration Medical Center (VAMC) and/or end-users aware of issues that may impact their usage of licensed DSS products through DSS’ Self Service Portal (http://support.dssinc.com)…

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