Notice ID: HT9425-23-R-0115
Description
The Armed Forces Medical Examiner System establishes a Department of Defense (DOD) standard system for medicolegal investigations. Through AFMES, the Forensic Toxicology Division (FTD) serves as the central forensic toxicology laboratory for the entire DOD.
Purpose. The purpose of this contract is to provide technical support, software implementation/support and consultation services for LabWare Laboratory Information Management System to the Armed Forces Medical Examiner System (AFMES).
Scope. The Contractor shall provide software/application install and support, for LabWare. The Contractor shall ensure the software/application runs and works correctly on TPM 2.0, server 2016/2019 Win10, andWin11. The Contractor shall upgrade AFMES current version of LabWare to the newest version of LabWare used by up to 15 people.
1.3.1. The Contractor shall provide maintenance, technical support and updates to the LabWare software/application. Support will be provided Monday through Friday between 0800hrs and 1600hrs EST. The contractor shall provide a service turnaround time of 24 hours for phone support and 72 hours for live support. The Contractor shall provide access to online web-based support for downloading modules, software updates and bug fixes, and technical support knowledge base. The software shall be updated with each published update/patch/fix and be tested before implementation into the working version.
1.3.2. The Contractor shall be an active certified Labware dealer and have vendor trained technicians to configure and maintain the system. On-site contractor (technician) personnel shall possess an in-depth knowledge and should have experience with the installing, configuring, implementing and sustaining LabWare software and associated peripherals. Technicians shall have requisite skills and certifications to perform the installation, operations, and administrative tasks associated with the complete implementation of the LIMS system mentioned above…
