VA RFQ: TruthPoint

Notice ID: 36C25523Q0543

Description

The VA Eastern Kansas Health Care System (VAEKHCS) is looking to purchase a feedback mechanism and coaching service that shall be used within our Whole Health program.  This service shall provide the capacity to gather feedback from an estimated 1,800 Veterans that have participated in a variety of VA services.

VA Eastern Kansas Health Care System (VAEKHCS) seeks to purchase a service that provides access to commercial off the shelf (COTS) rounding automation and performance improvement software that offers the following:

• pCare TruthPoint Rounds® Web-Enabled Real-Time Feedback assessments
• On-Purpose™ Reporting Package
• Quarterly Performance Improvement Coaching Support
• Implementation and Configuration
• TruthPoint personnel utilize their software to assist with addressing specific gaps in VAEKHCS data collection and analytic requirements for Veteran and Employee experience that cannot otherwise be measured by V-Signals, SHEP scores or All Employee Survey.
• Feedback assessment development, interpretation and reporting are all processed by TruthPoint personnel and reviewed with Whole Health stakeholders through Performance Improvement Coaching Support to create actionable interventions for process improvements.
• TruthPoint’s ability to offer real-time feedback allows access to detailed tracking of Whole Health implementation across VAEKHCS, which is a communicated priority of the VISN15 Network Director and Medical Center Director Performance Plan.

Contractor Requirements:

1. TruthPoint will be asked to provide the following services:
2. Multiple modalities to gather point of care feedback from Veterans/staff including QR Codes, email invites, and SMS invites.
3. Customized questions gathering quantitative and qualitative feedback that advance and align with Whole Health initiatives, and also include Whole Health clinical encounters, wellbeing services, and Whole Health education.
4. The ability to run multiple questionnaires simultaneously
5. Ability to change customized questions within 2 business days
6. Immediate service recovery email alerts to Whole Health leaders for service intervention and issue resolution

Read more here.

Related Item

• Solicitation Cancelled: VA TruthPoint – Forum Insights (govforum.io)