Saturday, December 2, 2023

How to Improve CX in Healthcare with MaryAnn Monroe

Citizens often engage with health agencies during strenuous and pivotal moments in life. Today we speak with MaryAnn Monroe, Senior Director, Engagement Solutions and Services at Maximus about how to provide the best experience. Agencies must be prepared to provide essential services and to quickly and securely obtain relevant data from various government partners at a moment’s notice.




MaryAnn Monroe, Vice President of Total Experience

MaryAnn Monroe is a customer experience leader with 25+ years of Federal and private sector experience. She is leading the integration of Maximus Federal’s customer experience strategy, focusing on the strategic alignment of customers’ needs and expectations to enhance government services and elevate customer experiences to achieve the highest levels of satisfaction, performance, and outcomes.

Before joining Maximus, she served as Director of Customer Experience, Chief of Staff, and Director of USAGov Contact Center for Technology Transformation Service within the General Services Administration, Director of the Cancer Information Service for the National Cancer Institute, National Institutes of Health, Director of Customer Success (Public Sector) for eGain Corporation and Director of Customer Experience for HighPoint Global.

MaryAnn received the Service to the Citizen CX Trailblazer award in 2019 from Dorris Consulting International (DCI) and is an alumna of the 2016 Partnership for Public Service Excellence in Government Fellowship Program.

At Maximus, they believe extraordinary missions call for extraordinary results. They are a top systems integrator serving the federal government, and a leading provider of transformative technology services, digitally enabled customer experiences and clinical health. They deliver mission-driven innovation at speed and scale by designing operational and technical solutions that serve people. They operate with agility and impact, delivering high-performance outcomes and exceptional experiences, always. From technology infrastructure to program operations, our end-to-end solutions help agencies better meet their mission and the growing expectations of the people they serve.


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