Notice ID: 36C25523Q0465
Description
VA Eastern Kansas Health Care System (VAEKHCS) seeks to purchase a service that provides access to commercial off the shelf (COTS) rounding automation and performance improvement software that offers the following:
- pCare TruthPoint Rounds® Web-Enabled Real-Time Feedback assessments
- On-Purpose™ Reporting Package
- Quarterly Performance Improvement Coaching Support
- Implementation and Configuration
- TruthPoint personnel utilize their software to assist with addressing specific gaps in VAEKHCS data collection and analytic requirements for Veteran and Employee experience that cannot otherwise be measured by V-Signals, SHEP scores or All Employee Survey.
- Feedback assessment development, interpretation and reporting are all processed by Truthpoint personnel and reviewed with Whole Health stakeholders through Performance Improvement Coaching Support to create actionable interventions for process improvements…
TruthPoint will be asked to provide the following services:
- Multiple modalities to gather point of care feedback from Veterans/staff including QR Codes, email invites, and SMS invites.
- Customized questions gathering quantitative and qualitative feedback that advance and align with Whole Health initiatives, and also include Whole Health clinical encounters, wellbeing services, and Whole Health education.
- The ability to run multiple questionnaires simultaneously
- Ability to change customized questions within 2 business days
- Immediate service recovery email alerts to Whole Health leaders for service intervention and issue resolution
- Targeted push-based reporting sent to Whole Health leadership summarizing Veteran feedback about their Whole Health experience
- Location, appointment type, and clinician specific reporting sent to key stakeholders by email in the time, format, and frequency of their choosing
Quarterly performance improvement support calls led by a performance improvement coach with experience supporting Whole Health improvement initiatives.
