Summary
As a Deputy Director for the VHA’s National Improvement Office (NIO), this position performs managerial, analytical, and evaluative work associated with program activities at the VHA Central Office (VHACO) level within the Office of Quality and Patient Safety (QPS), in the Systems Reliability & Consultation program branch, and provides strategic direction and leads in the development, implementation, and evaluation of VHACO improvement program to develop VHA’s continuous process improvement.
Major duties include, but are not limited to:
- Serving in a national leadership role in improving healthcare delivery processes for quality, safety, effectiveness, and efficiency.
- Providing direct oversight to a core team aligned with the VHA National Improvement Office, serving as one of the program office’s deputy directors, and providing oversight of branch staff and multiple functions within the program office.
- Providing technical and administrative guidance to all program office staff aligned within the VHA National Improvement Office for healthcare process improvement and systems redesign; directly supervising Systems Redesign and Consultation branch employees for continuous process improvement, programmatic, and administrative support functions associated with all branch priorities and activities.
- Providing supervision of subordinate health system specialists and program support staff within the branch, establishing performance standards, evaluating the performance of direct subordinates, making recommendations on grievances, recommending training, assigning priorities and projects to staff, approving leave of direct subordinates, and other supervisory duties…
