Notice ID: 36C26023Q0526
Description
The requirement is for a contract that would provide a comprehensive survey, measurement, analysis, and reporting of patient satisfaction for VAPORHCS with the primary service location being PORTLAND VA MEDICAL CENTER with the VANCOUVER VA CAMPUS being a secondary location. Further reference to PORTLAND VA MEDICAL CENTER throughout this document will be inclusive of VANCOUVER VA CAMPUS. PORTLAND VA MEDICAL CENTER is a designated Magnet® facility by the American Nurses Credentialing Center (ANCC) and periodically seeks re-designation. The ANCC requires that patient satisfaction data be reported at the unit level and be benchmarked to a national source.
The vendor must provide patient satisfaction survey data collection for the following units:
- Inpatient medical/surgical
- Ambulatory surgery
- Intensive care
- Behavioral health,
- Emergency department
- Outpatient test and treatment units to include Transplant and Infusion/Dialysis services
The contract will consist of the following activities:
- Development and provision of evidence-based survey instruments that enable measurement of patient satisfaction
- Distribution of surveys electronically and via mail to patients specified by PORTLAND VA MEDICAL CENTER within 72-hours of receipt of patient file from PORTLAND VA MEDICAL CENTER Contracting Officer’s Representative (COR) and other Point of Contacts (POC) as specified in writing. Notify COR or alternate POC of all wrong addresses.
- Analysis of returned patient surveys and transcription of patient data into a centralized system accessible to PORTLAND VA MEDICAL CENTER users within 48-hours of receipt of data.
- Provide a presentation of analyzed patient satisfaction data on a centralized online patient satisfaction portal that provides PORTLAND VA MEDICAL CENTER users with real-time access to patient satisfaction data.
- Provision of online tools that enable users to create on-demand customized patient satisfaction reports and ability for users to produce reports for specified units and date ranges.
- Provision of formal quarterly reports on patient satisfaction broken down by each participating unit
- Benchmarking of patient satisfaction data to leading health care institutions and identification of evidence-based, actionable solutions which PORTLAND VA MEDICAL CENTER may implement to improve patient satisfaction
