HHS IHS Solicitation: IEE Software Maintenance and Support for Resource Patient Management System (RPMS)

Notice ID: IHS1471816

Description

The purpose of this contract is to purchase Resource Patient Management System (RPMS) support services at Red Lake Hospital and its affiliated site Ponemah Health Center

1. Objective:
2. The contractor will provide full software maintenance and support service installations of new/existing (RPMS) software and patch maintenance for the Red Lake Hospital and its affiliated site Ponemah Health Center. Providing routine monitoring of system backups, error traps, database space allocation, and database integrity, and correction of erroneous pointers and other problems identified in the monitoring process or by Red Lake Hospital IT department.

Technical Requirements:

Telephone Support:

1. The contractor support services shall include unlimited telephone support, online support, periodic upgrades and enhancement to Resource Patient Management System.
2. Information and assistance will be available from the Help Desk 8:00AM to 5:00PM.
3. Red Lake Hospital support calls will be responded to by contracting staff within four hours of each call during normal Red Lake Hospital working hours…

Remote Support Requirements:

1. Secure remote access can be achieved using a remote control application such as Remote Desktop via VPN.
2. Red Lake Hospital will provide file system level access such as Remote Desktop (RDP) as well as access to Ensemble at the Administrator level.

Designated Software: RPMS Modules

1. Patient Care Component
   1. Heath Summary
   2. Health Summary Building
   3. PCC Management Reports
   4. PCC Data Entry
2. Diabetes Management System
3. Data Warehouse Export System
4. Case Management System
5. Community Health Representative System (CHR)
6. Behavioral Health System

Read more here.