As the Department of Veterans Affairs (VA) modernizes digital services, the agency is taking a “digital-first” approach to improve the customer experience and build trust with the veteran, according to VA tech leaders at the 2023 HIMSS conference this week in Chicago.
This calls for a paradigm shift, Deputy Director of Multi-Channel Technology at the Veterans Experience Office (VEO) Trisha Dang said during the conference…
“We have a duty and obligation to provide the best care possible whether it be the health care experience that we’re trying to improve or the health care environment we’re trying to improve,” VA’s Simulation Based Healthcare Design Testing (SbHDT) Program Lead Devin Harrison said Tuesday.
VA is leveraging digital twins at the front end of its infrastructure modernization, developing simulations and virtual blueprints of health care facilities to test structural layouts before construction begins. Through conducting these simulations, VA aims to minimize the risk of cost overruns and mitigate the risk of schedule delays, which could subsequently prevent the opening of a facility… Read the full article here.
