The Biden administration has launched nine new ‘life experience projects’ that are intended to improve citizens’ access to government websites and services through human-centered design…
The projects are part of a push by the Biden administration launched with the Executive Order on Customer Experience in late 2021 to access government services and websites. The administration first set its focus on this set of common, critical life experiences in early 2022.
One of the new projects announced Friday is intended to improve federal data services for benefits delivery, which the administration says will help widen access to benefits for people facing a sudden change in their financial position by improving underlying data services and systems… Read the full article here.