The position is located in the Veterans Benefits Administration’s (VBA) Strategic Program Management Office (SPMO) and reports to the Assistant Deputy Under Secretary for Policy and Oversight. The Executive Director (ED), SPMO has overall responsibility for the development and implementation of enterprise-wide business technology and process requirements.
Duties:
The position is located in the Veterans Benefits Administration’s (VBA) Strategic Program Management Office (SPMO) and reports to the Assistant Deputy Under Secretary for Policy and Oversight. The responsibilities include, but are not limited to:
- Manage a communications, management, and governance structure to support project management and collaboration across the VBA enterprise.
- Coordinate program activities with other VA offices, Federal and State agencies, Veterans organizations, and private industry, as appropriate.
- Responsible for providing oversight and expertise in program/project management, human centered design principles, customer experience, change management, and organizational analysis and performance.
- Serve as the customer experience champion for VBA and is responsible for VBA’s enterprise-level customer experience measurement, reporting, and service improvement efforts.
- Advise on and make recommendations regarding legislation impacting VA.
- Provide expert advice on projects and initiatives impacting more than one VBA line of business. Also promote, participate in, and manage task forces, special project teams, and committees, as appropriate.