Measuring end-user experience is a key aspect of the Technology Modernization Fund’s “holistic” approach to assessing return on investment, according to the fund’s executive director Raylene Yung.
Yung said Tuesday the ability of the General Services Administration-housed fund to take into account the direct impact that funded projects have on taxpayers — instead of focusing solely on estimated cost savings — was a key strength of the fund…
“We look at that holistic view and things like obviously cost savings, impact of the investment in terms of the financial impact of maintenance costs of the new systems, but we look at the end-user impact in terms of time saved, steps saved, costs simplified,” Yung said. “So we try to take all of that into account when we assess return on investment.”
Commenting on a question about TMF grant repayment terms, Yung said these are determined on a case-by-case basis and depend on the category into which a project may fall… Read the full article here.
