Federal IT modernization is the ideal way for organizations to accelerate mission outcomes. Though successful modernization can be easier said than done, a few key steps such as retaining agile talent and prioritizing CX and UX needs can ensure that organizations effectively bolster their modernization efforts.
Today we speak with Jane Hite-Syed, Vice President, COO, National Government Services on how IT modernization has the potential to significantly improve the federal healthcare space, but agencies must be willing to adapt to shifting expectations, keep data systems secure, and use investments for retaining and developing talent.
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About Jane Hite-Syed, Vice President, COO, National Government Services
Ms. Hite-Syed serves as the National Government Services Chief Operating Officer. As a strategic business executive who has served in the health care industry for over 30 years, Jane possesses a deep knowledge of federal health agencies with a keen focus on digital health and information technology. Prior to her current position, Jane led the NGS Information Technology organization through a digital transformation to align with the government’s path to modernization. Jane enjoys diverse expertise in strategic business planning, account leadership, enterprise IT and change execution. Jane has a proven record of success in managing change in large organizations and prides herself in starting everything at the most human level. Her leadership style and interpersonal skills are reflected in the culture and results of the organization. Jane was recently featured on the FedHealthIT 100 list in 2022 and received the Leading for Impact: Women in Leadership Award in 2019.
About National Government Services
For more than 50 years, National Government Services has been empowering federal healthcare agencies to improve lives and communities. Its core business areas include digital health, providing federal IT solutions and services for healthcare, and business process Solutions. This includes its role as a Medicare contractor for the Centers for Medicare & Medicaid Services.