Speaking at ACT-IAC’s Imagine Nation ELC on Monday, Clare Martorana said the Office of Management and Budget, General Services Administration and U.S. Digital Service are working to break down barriers between agencies to better assist with retirement, disaster recovery, reentering civilian life, birth and early childhood for low-income mothers and kids, and financial shocks.
The last omnibus spending bill provided agencies with funding they can use to begin implementing December’s Customer Experience (CX) Executive Order. In response to the omnibus, OMB released an IT Operating Plan prioritizing the use of insights from Technology Modernization Fund and Federal Citizen Services Fund projects to improve shared services and programs…
Part of the problem historically has been that government hasn’t always provided its workforce with the training, sprint team opportunities and private sector tools they need to be efficient, she added.
Companies can make procuring those tools easier for agencies by familiarizing themselves with the Digital Services Playbook when competing for a contract and, not just using the terminology in their bids but, offering the deliverables, Martorana said… Read the full article here.
