Friday, November 22, 2024

DevSecOps is Improving CX at VA

“’DevSecOps and digital transformation has fundamentally changed the way we do business,’ said Derrick Curtis, senior technical advisor for VA’s Enterprise Portfolio Management Division at the Office of Information and Technology, during an ATARC virtual event. ‘DevSecOps has also allowed us to be more focused on our customers … throughout the process and making sure we are meeting that need, but also in IT modernization in the digital space. It has changed the way we look at refreshing our equipment and our infrastructure in a more agile methodology.’

Both GSA and VA have transformed their organizations with a ‘product-centered’ approach, rather than ‘project-centered.’ This shift has enabled the agencies to focus more on customer needs and develop cohesive teams around those products that support solutions throughout the entire lifecycle…”

“’We really embraced and experienced this during COVID because when those requirements came to the agency that we had to quickly respond to, DevSecOps put us in a posture to where we could move agilely and quickly to deliver capabilities in weeks and sometimes days,’ Curtis said. ‘We could not have done that in the old mode. We were in so we really grew with DevSecOps.’

In the VA, the agency’s primary top priority is protecting veterans’ data, and data is at the heart of great customer experience. Curtis said DevSecOps is “not just about running fast,” but instead takes a unified approach to security, baking it into solutions at the beginning of a product’s lifecycle, to secure solutions and information. As the agency does this, VA is using President Biden’s cybersecurity executive order as a guiding light, specifically focusing on zero trust. Zero trust has brought in a level of monitoring to ensure operations are always running properly…” Read the full article here.  

Source: DevSecOps is Improving CX at GSA, VA – By Sarah Sybert, May 2, 2022. GovCIO.

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Jackie Gilbert
Jackie Gilbert
Jackie Gilbert is a Content Analyst for FedHealthIT and Author of 'Anything but COVID-19' on the Daily Take Newsletter for G2Xchange Health and FedCiv.

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