“Improving public trust in government requires honing in on the digital experience, according to Brian Whittaker, acting chief innovation officer at the Federal Deposit Insurance Corporation (FDIC) and former innovation lead at the General Services Administration (GSA). And to accomplish this, there are various resources that technology-minded organizations can harness without recreating the wheel…”
“’[GSA’s Technology Transformation Services] has a product and solutions arm that provides a lot of different tools for the rest of the federal government to enhance and improve their digital presence,’ Whittaker said during the event.
One of the key groups is GSA’s IT Centers of Excellence, which is focused on accelerating modernization across federal government with an emphasis on customer experience, or what Whittaker described as ‘the citizen and the public experience.’…”
“18F also partnered with the Department of Health and Human Services (HHS) and the Coronavirus Task Force to launch a public website for COVID-19 frequently asked questions as part of Whittaker’s third project.
‘We put together a multidisciplinary team of product managers, designers and developers to pull together this website, and we worked with multiple federal authorities ranging from HHS, to CDC and FEMA to complete the [first version of the] website in 12 days,’ Whittaker said…” Read the full article here.
Source: What Agencies Can Learn From These GSA-Led Human-Centered Design Projects – By Sarah Sybert, April 6, 2022. GovCIO.
