Notice ID: 36C25022Q0472
“The Northern Indiana Healthcare System (NIHCS) Marion and Ft Wayne Campus has a requirement for annual preventive maintenance and software support. The contractor shall provide all labor, personnel, equipment, tools, materials, supervision and other items necessary to provide annual preventive maintenance and software support remotely and on site for the Patient Interactive Entertainment and Education System (PIEES) With incoming signal located at the Marion Campus 1700 East 38th Street, Marion IN 46953 and Fort Wayne Campus 2121 Lake Ave, Ft Wayne IN 46805.”
Work to be Performed:
- 24×7 Remote Operations Center (ROC) support
- Active System Management (ASM) — 24×7 Proactive Continuous Monitoring of System Software
- Software Break Fix — Labor provided remotely. If in the event the ROC dispatches onsite labor assistance, this will be provided Monday-Friday 8am-9pm (excludes Federal and contractor Holidays)
- Remote applications support Monday — Friday 8am — 5pm CST
- Emergency response after 5pm
- 9% Software Uptime Guarantee
- Software Obsolescence Protection (SWOP)
- Minor Software Releases-Remote labor included
- Maintenance and Service Pack Software Releases- Remote and onsite labor included
- Integration Services for GE-brand DICOM conformant modality devices
- Additional software tools provided at no additional charge
- Must be able to provide video conference from bedside
- Must be able to connect to smart tv’s via data cable
- Contractor to provide television subscription services of 100 Plus channels Including local Stations for Northern Indiana Health Care System…”
