Notice ID: 36C10B22Q0165
Award Number: NNG15SD26B36C10B22F0098
SDVOB Thundercat Technologies has been awarded a $3M Department of Veterans Affairs (VA) Triage Expert Contact Center (TXCC) Follow-on New Delivery Order.
“Description of Action: The proposed action is for a firm-fixed-price delivery order issued under the National Aeronautics and Space Administration (NASA) Solutions for Enterprise Wide Procurement V (SEWP) Governmentwide Acquisition Contract (GWAC), for Brand Name DSHI Systems, Inc. TriageXpert Contact Center (TXCC) software-as-a-service (SaaS) license subscriptions and related technical support for the national rollout to Veterans Health Administration (VHA) nurses and nurse triage leads in all Veterans Integrated Service Networks (VISN) sites. The base period will procure subscriptions for up to nine (9) VISNs and the optional task may be used to purchase subscriptions for additional VISNs during the base period, if needed, based on the speed of national rollout. The option period will procure subscriptions for all twenty-three (23) VISNs across the VHA enterprise.”
“In November 2021, VA’s technical experts conducted extensive market research to ascertain the extent of limited competition among resellers of the required software subscriptions and related technical support. Through the use of the Provider Look-up tool on the NASA SEWP V GWAC website, three Service-Disabled Veteran-Owned Small Businesses (SDVOSB), two small businesses and one other than small business were identified as resellers of the required TXCC SaaS subscriptions…”
