Notice ID: 36C24122Q0307
“The Department of Veterans Affairs intends to solicit for a Firm Fixed Price Purchase Order with a one-year base and (4) one-year options to obtain IT Network Support Services. The period of performance for this project is 6/27/2022 to 6/26/2027. The overall goal of this Sources Sought Notice is to seek qualified SDVOSB sources to provide IT Network Support Services in accordance with the below Performance Work Statement (PWS)…”
“Services are required to perform systems analysis and administration as well as other related IT Services for the National Center for PTSD (Women’s Health Sciences and Behavioral Sciences Divisions), VA Boston Healthcare System (hereinafter referred to as VABHS). This contract shall cover support and management of the needs of the professional staff. The Contractor may be called upon to support other programs that collaborate with the National Center for PTSD, if needed…”
“Objectives:
- Troubleshooting and eliminating issues within the local NC for PTSD IT infrastructure
- Analysis and updating of the system (file storage, workstations and related devices) to maintain functionality
- Analysis of the WHSD/BSD technology workflows for vulnerabilities and suggesting courses of action where appropriate
- Add new and enhanced technology capabilities as WHSD/BSD projects warrant
- Documentation of procedures and managed assets to aid future development and problem resolution
- Train users in appropriate IT tools & processes to optimize workflows
- Provide first level support for hardware and applications outside the facility IT scope
- Work with staff to ensure compliance with research oversight requirements
- Maintain specialized WHSD/BSD technology infrastructure (Psychophysiology Lab, AV Studio)
- Transition legacy implementations to contemporary standards
- Coordinate project implementation and support initiatives with facility IT”
“Scope: The contractor shall provide technology support services, to include, but not limited to the above list of objectives. Contractor shall provide professional and technical services to include a 4-hour response to emergencies during non-normal business hours.”
