“This healthcare report is the third in a trilogy of reports that address allegations associated with implementation of the new electronic health record (new EHR) at the Mann-Grandstaff VA Medical Center (facility) in Spokane, Washington, received after its go-live date in October 2020. 1 Following the facility go-live of the new EHR, the VA Office of Inspector General (OIG) received a broad range of complaints alleging medication management and care coordination problems associated with implementation of the new EHR.2 Due to the magnitude of the allegations, the OIG initiated two inspections. During those inspections, the OIG identified two concerns, necessitating this third report: · Resolution of new EHR issues through the ticket process · Factors underlying the original allegations from the medication management and care coordination inspections3 The OIG acknowledged that facility leaders and staff encountered challenges with the new EHR but remained undeterred and dedicated to servicing patients despite the added burden of COVID19 pandemic stressors. The OIG recognized the hard work of all involved and the challenges associated with implementing the new EHR for the largest integrated healthcare system in the United States…”
Access the full 61-page report here.
Source: Ticket Process Concerns and Underlying Factors Contributing to Deficiencies after the New Electronic Health Record Go-Live – March 17, 2022. VA.OIG.
