“Data and technology leaders from the departments of Health and Human Services and Veterans Affairs are prioritizing workforce recruitment and training to build in better customer experience in health care services.”
“COVID-19 posed many challenges, forcing most agencies and organizations to adopt telework and accelerate technologies to support the new work environment. At the Food and Drug Administration, CDO Ram Iyer said the agency honed in on talent and resources to create new opportunities and accelerate innovation…”
“As part of FDA’s March 2021 Data Modernization Action Plan (DMAP), the agency is focusing on recruiting and training talent to drive its data priorities. FDA is using 70-20-10 approach to training — 70% of training will be project-based learning, 20% will be mentoring, and 10% will come from classical learning…”
“VA is taking a similar view on its workforce and emphasizing the importance of talent to better leverage data to improve access and usability of vital health services.”
“VA’s Office of Connected Care was instrumental in the pandemic response to expand capacity of telehealth and also strength security, said CDO Kshemendra Paul.”
“’It’s all about the people. We have some of the best data talent at VA across the government. They’re spread out across the country. That’s one of the things that’s delightful about working at the VA is the opportunity to interact with leading data scientists,’ Paul said. ‘Data professionals, leaders and stewards are really trying to unlock the power of data as a strategic asset.'”
“New management guidance and policies from the Office of Personnel Management (OPM), Office of Management and Budget (OMB) and the White House have prioritized workforce developments…” Read the full article here.
Source: Agencies Embark on New IT Approaches as User Experiences – By Sarah Sybert, February 18, 2022. GovCIO.
