Notice ID: 36C24422Q0301
“The Erie VAMC wishes to continue the use of an automated Clinical Notes Templates software package which is fully compatible with the existing Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VISTA). This request is for a Clinical Notes Templates contract with a base year with four (4) additional option years.”
“Key Requirements:
- Integrates seamlessly with VistA and CPRS
- Includes time saving, specialty-specific templates mapped to VistA, CPRS
- Calculates assessment scores automatically
- Meets all CARF, HIMSS and CMS guidelines and Joint Commission standards
- Ability to map health factors for data collection
- Provide unlimited, customized note templates
- Provide unlimited template modifications
- Bug fixes
- Minor-release upgrades
- Free telephone support”
“Service Expectations:
- 30-minute call-back for urgent issues affecting patient care
- 2-hour call-back for non-urgent issues (and before end of business day)
- 4-hour return email for non-urgent issues
- Continue to provide: Standard Service contract-24/7/365 technical support
- Provide “as needed training”to key administrative personnel for file loading, folder organization/maintenance
- Provide new templates within 2 weeks of requests
- Provide non-urgent modifications to existing templates within 2 weeks of requests
- Provide urgent modifications (based on mandatory Joint Commission requirement, Chief of Staff action item) within 1 week of requests.
- Provide emergent modifications to existing templates within 1 day of requests (patient safety issue)…”
