“Kevin Duvall, the chief technology officer (CTO) for the Administration for Children & Families at the Department of Health & Human Services (HHS), said in 2022, his agency will follow guidance from President Biden’s Federal Customer Experience executive order. The ‘Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government’ states that the Federal government must design and deliver services in a manner that people of all abilities can navigate.
‘The EO is a fundamental component of any sort of digital transformation journey,’ Duvall said. ‘We need to follow the right problems. Talking to your customers well in advance of looking for emerging technologies to solve challenges helps us better serve those customers.’
Technology, he added, does not yield better answers or solutions if it is blindly implemented. Following guidance from the EO, HHS wants to solve the right problem for its program offices and mission spaces. By thinking through their customer experiences first and how that allows or encourages the use of emerging technologies, Duvall believes, will improve their services for their customers and meet their mission needs…” Read the full article here.
Source: Federal CTOs Discuss 2022 Digital Transformation Plans – By Lisbeth Perez, January 19, 2022. MeriTalk.
