“Digital modernization goals across various federal agencies for 2022 hinge on leadership understanding the individual agency missions to improve customer experience, according to several federal chief information officers.
Speaking during an ATARC panel on Tuesday, leaders in the public technology space discussed some of the most important parts of their agencies’ digital transformation journeys for the new year. One key theme across several departments is consistently engaging all program offices and sub agencies with larger department goals on implementing new emerging technologies into daily business applications…”
“’For me, that’s a really fundamental component of any sort of digital transformation journey, is solving the right problem and talking to your customer well in advance of it,’ said Kevin Duvall, the chief technology officer at the Administration for Children and Families within the Department of Health and Human Services. Duvall clarified that his office prioritizes serving children and families, and lets these end users act as guides when updating agency program websites and business applications.
Both [Sanjay Koyani, the chief technology officer at the Labor Department] and Duvall concurred that collecting feedback from a myriad of internal and external stakeholders supports individual modernization needs and focuses on aligning digital transformation to agency needs…” Read the full article here.
Source: Agency Digital Modernization Efforts Hinge on Data, Customer Experience Efforts – By Alexandra Kelley, January 18, 2022. Nextgov.
