“The Deputy Executive Director for Operations duties and responsibilities include:
- Oversees national training for all compensation claim processors within VBA. Including new claims processor centralized instructional content as well as web-based pre-training and after-training support.
- Ensures statutory skills certification requirements for applicable Veteran Service Center employees are met.
- Oversees the compensation national quality assurance program, which consists of general quality reviews and specialized reviews for the organization.
- Directs policy and procedures for all Regional Office Quality Review Specialists.
- Conducts oversight of Regional Offices to ensure they are performing according to current policy and procedures.
- Oversees business requirements, including the maintenance of all Legacy IT systems, and having an integral role in the development of VA claims processing systems.
- Develops and implements policies and procedures related to the administration of VA disability compensation claims.
- Provides executive leadership responsibility for the effective, efficient, and economical operation of benefits programs and services provided by law for Veterans, their dependents, and beneficiaries.
- Provides managerial oversight and competence in articulating the mission, identifying overlapping or redundant functions, and negotiating roles and responsibilities.
- Provides leadership and possesses knowledge of issues that affect overall operation.
- Works to establish central office policies and procedures consistent with national standards.
- Provides competence in translating program needs into operational accomplishments.
- Captures changing needs of varying customers via outreach in Veteran communities, conventions, inter/intra agency entities, Congress and other local stakeholders, etc.”
Read the full job description here.
G2X TAKE: Those who support the Department of Veterans Affairs may want to influence who applies for this SES role that oversees business requirements, including the maintenance of all Legacy IT systems, and having an integral role in the development of VA claims processing systems.
