Notice ID: 36C26222R0041
“The overall project purpose is to develop and acquire a health care consulting service that specializes in the creation, administration, and analysis of patient satisfaction surveys. The primary objective of this contract is to increase patient satisfaction in VALLHCS inpatient units and outpatient clinics by providing frontline staff with real time feedback on patient perceptions that will enable employees to improve their performance and deliver excellent care. The results will be used to gain insight on the opinions of veterans who use our services. The information will include a detailed, comprehensive assessment of patient satisfaction within VA Loma Linda services…”
“Specific work elements are as follows:
- Vendor will utilize both a mail and electronic mail (email) surveys to contact patients survey. Behavioral Health will be handout methodology unless a waiver is signed to use an alternate methodology.
- VALLHCS will regularly send a patient data file meeting vendor specification. Vendor will utilize the data file to draw a sample of patients who will receive mailed surveys. After selecting patients receiving mailed surveys the vendor will send email surveys to all patients remaining in the data file who have an email address. Vendor will utilize vendor email system and email address provided by the VALLHCS.
- Typesetting of VA Loma Linda Healthcare System outpatient and inpatient surveys with customized questions on the survey, including questions on nursing care.
- Incorporating questions on care within ICU settings on in-patient survey, if possible…”
