Mark Thoms, an industry leader with incident management experience with contractors serving Federal agencies as well as in the private sector, has taken on a challenge with Mulesoft, a Salesforce company.
Most recently, Mark provided Major Incident Management for the US Veterans Administration supporting the VA Medical Hospitals and clinics, Crisis (including the Veteran Suicide Prevention and Benefit Hotline call centers), National Cemetery Systems, and VA Benefit programs. Read the post here.
Prior roles include:
- Major Incident Manager, Department of Veterans Affairs – Booz Allen Hamilton
- Critical Incident Manager – United Airlines
- Service Delivery Manager/Service Delivery Consultant – Technisource, a Spherion Company
Salesforce was named to the list of NXT UP firms poised to make big waves in the Federal sector in 2020 and for years to come.
