“To better meet the needs of Veterans, their families and caregivers, the U.S. Department of Veterans Affairs (VA) is giving 139 VA Medical Center (VAMC) websites a much-needed upgrade.”
“The problem: VAMC websites proved to be confusing to navigate
After conducting research with more than 350 Veterans over six months, VA learned that Veterans were finding VA Medical Center websites difficult to navigate, that sites contained outdated or missing information, and that the sites didn’t streamline their search for or access to VA-provided health care services.”
“The solution: Revamped websites that give Veterans easy access to their health care services
Using human-centered design and agile development practices, the Office of Information and Technology’s (OIT) Office of the Chief Technology Officer is collaborating with the Veterans Health Administration’s (VHA) Office of Digital Media to redesign and build new VA Medical Center websites…”
“The modernized websites contain a wide range of new features, including:
- Directions to main VAMCs and associated clinics
- Telephone numbers
- Parking and transportation information
- Hospital and clinic hours
- Patient registration”
“The upgraded websites guide Veterans to what they want via patient-friendly language for services and processes. The modernized VA Medical Center websites are also designed mobile-first, making sure that the large number of mobile users can easily use these sites with a single tap of their phones.”
“’At VA, our number one priority is delivering excellent customer service to our Veterans,’ says Charles Worthington, VA’s Chief Technology Officer (CTO).”
“’The re-designed websites are just a small part of VA’s larger Digital Modernization Strategy. It has been incredible to see OIT and VHA come together and deliver creative solutions to recent problems tied to the mismatch between user expectations and VA’s legacy communication platforms…'” Read the full article here.
Source: Local VA Facility Information Now Just a Click Away – December 8, 2021. DigitalVA.
