“Yext, Inc. (NYSE: YEXT), the AI Search Company, today announced a suite of AI search solutions designed to help government agencies modernize and streamline digital experiences across channels.
Recent mandates like the 21st Century Integrated Digital Experience Act (IDEA) have required government agencies to improve the customer experience on their websites. A recent Yext study* about consumers’ interactions with government agencies online supports the case for these investments: when a government agency provides an excellent overall experience on their website, constituents are more likely to seek official information or advice from that agency in the future (54%), speak well of the agency (42%), and comply with the agency’s directives (36%).
‘The signing of the 21st Century IDEA put the public sector’s need for improved digital experiences into full view,’ said Laurie ‘LC’ Cook, Vice President of Public Sector at Yext. ‘Now more than ever, government agencies are looking for technology that will quickly and easily set them up to serve constituents more effectively online. Our growing team is so excited to show them the potential they can unlock with Yext’s powerful Public Sector AI search solution set, a one-stop shop for all of their CX needs.’…”
“While expanding its public sector product offering, Yext has also been building out its public sector sales organization under Laurie “LC” Cook, the company’s Vice President of Public Sector. Cook’s team now includes the following new hires:
- Geoffrey Glaser as Senior Director of Federal, State & Local Government and Education (SLED), and Healthcare
- Vernon Aldershoff as Senior Director of Public Sector Sales
- Christina Day as Director of Public Sector Sales
- David Hernandez as Director of Federal Sales…” Read the full press release here.
Source: Yext Expands Public Sector Efforts with New AI Search Solutions and Team Hires – November 15, 2021. Yext.
