“As federal IT officials look to design the digital experience with and for their end users, they’re looking to human-centered design, cybersecurity, data accessibility, automation, application programming interfaces and other solutions to help them create an optimal customer experience.
While the technologies being important for helping digital services teams meet various customer needs, federal leaders emphasized during GovernmentCIO Media’s Customer Experience event last week that they first need to work with their end-users and stakeholders to navigate which technologies they should apply…”
“A key component to improving the experience in arrays of mobile applications are APIs. The Department of Veterans Affairs’ Lighthouse API Program enables secure access to VA data for developers to build apps and tools for veterans.
‘Data is core to everything that we do, whether just for the data itself or to enable the services that we deliver,’ said Lighthouse API Program Director Dave Mazik. ‘[We’re] building data products such that every data product has an API.’…”
“It’s also critical for agencies to be responsible stewards of data when providing access to developers and end users. The VA released a set of ethics principles in February to convey how VA and veteran data is used.
‘We really do a lot of research with veterans in making sure that they understand what those privacy policies in terms of services mean and what their concerns are and what they want to see,’ Mazik said…” Read the full article here.
Source: Plugging in the User Needs For Improved Experiences – By Melissa Harris, October 25, 2021. GovernmentCIO.
