“The Department of Veterans Affairs is reporting significant returns from its cloud-computing strategy and adoption of robotic process automation capacities, both in terms of increasing access to key services as well as in expediting their delivery.”
“The agency has notably expanded telehealth capacities at an unprecedented speed and scale supported by VA’s cloud-computing infrastructure. As such, the agency recognized the benefits of permanently expanded remote infrastructure toward better meeting the health care needs of veterans in rural or otherwise underserved regions.”
“’This is going to be a permanent state for us at the VA,’ said then Acting CIO Dominic Cussatt, who recently departed the agency, during a virtual event. ‘Telehealth helps us reach so many people in very remote areas that have a hard time getting to our medical centers. So having the cloud definitely allowed us to rapidly and exponentially expand our telehealth service so that the veterans could get continuous and uninterrupted care through the pandemic.'”
“Even with certain VA facilities reopening, the Office of Information Technology reports that use of the agency’s telehealth infrastructure has remained consistent — and will likely continue to do so…” Read the full article here.
Source: VA Seeing Returns from Cloud Transition, RPA Adoption – By Adam Patterson, September 3, 2021. GovernmentCIO.
