“When challenges from the COVID-19 pandemic first emerged early in 2020, the IT workforce and leadership at VA’s Office of Information and Technology (OIT) identified opportunities for transforming Veteran digital experiences amid the uncertainty.”
“Known as Digital VA, the information technology (IT) and digital operations of VA successfully rose to meet the unexpected challenges posed by 2020 through a combination of teamwork, strategic thinking and nimble development of cutting-edge IT tools and applications.”
“Now, Digital VA’s 2021 Midyear Review video highlights the remarkably agile evolution of VA’s Office of Information and Technology during recent years and shows how earlier investments in IT and digital innovation proved especially meaningful during a time of unexpected disruption…”
“From rapidly increasing telehealth capacity to quickly reconfiguring mobile texting tools for vaccine appointment scheduling, to enhancing features on a mobile platform that empowers families to honor deceased Veterans at national cemeteries via remote, a wide array of innovative solutions emerged during 2020 and the first half of 2021…” Read the full article here.
Source: Transforming Veteran digital experiences: Achievements so far in 2021 – August 9, 2021. VAntage Point.
