“To better engage and serve Veterans, the Department of Veterans Affairs (VA) Office of Information and Technology (OIT) recently launched a redesigned ‘My VA’ customer dashboard on VA.gov. Previously, when Veterans would use the ‘My VA’ option on the upper right corner of the VA.gov homepage to log onto their own dashboard, it showed frequent user tasks but not all applied to them and they couldn’t easily see a consolidated view of their benefit statuses or the tasks requiring their attention or action.”
“The new ‘My VA’ design changes all that and succeeds in putting the Veterans’ specific benefit status, information, and actions needed right at their fingertips. The simplified, user-centric, dashboard is set up to grow and change based on Veterans’ needs. The VA.gov design team tested several iterations directly with Veterans and incorporated feedback by adding the following new features to the dashboard:
- Disability rating
- Real time updates and Veteran items related to active disability claims
- A Veteran’s upcoming health care appointments, prescription updates, and unread messages from their doctor
- The ability to continue working on VA.gov benefit applications, picking up right where they left off
- Suggested benefits that Veterans may not yet be aware of…” Read the full article here.
Source: Having it “Their Way” – August 26, 2021. DigitalVA.
