“The District Director End User Operations is located in Development, Security, and Operations, Office of Information and Technology. The District Director provides leadership and resource management (finance, human, and acquisition), leading the development and implementation strategy required to manage district and end user wide IT operations.”
“The District Director, End User Operations oversees the day-to-day operations, services, maintenance and security for all customers within their district. The incumbent has direct responsibility for support services and delivery for all VA customers within their district and collaborates closely with partners in the Infrastructure Operations, Solution Delivery and Command Center Operations divisions to deliver full service and total ticket management for district VA IT end users.”
“The District Director provides direction to all managers and staff within their District on the integration of the district Administrations’ and VA staff offices’ assets and services into the “MyVA” OI&T model, leverages economies of scale to obtain operational efficiencies, and manages and implements a level of standardization across the district. The incumbent enforces strict adherence to VA’s standards, architectures and change control, including version and release management, governance and strategic planning, and SLA compliance.”
“The District Director provides district-wide leadership, planning, and management of information technology strategy, development, and implementation. The District Director utilizes technologies, processes and resources across the district to deliver specific business outcomes and combines IT and non-IT resources to deliver districtwide business outcomes, implementing key performance indicators and metrics to measure the effectiveness of IT support, customer satisfaction, and service delivery.”
Read the full job description here.
G2X TAKE: Those who support Veterans Affairs may want to influence who applies for this role that provides leadership and resource management (finance, human, and acquisition), leading the development and implementation strategy required to manage district and end user wide IT operations.
