Friday, July 25, 2025

VA RFI: Operational Support System (OSS) – Support Services

Notice ID: 36C10B21Q0173

The Contractor shall provide customization, installation, testing, and maintenance to enhance and maintain the current OSS, including help desk support, invoice management and billing reconciliation as well as training. In addition, the Contractor shall provide Networx telecommunication technical support services to support the technical documentation management of all aspects of VA’s Networx Telecommunication Portal (NTP) environment. This support includes:

  1. DAR Technical Support
  2. Technical Documentation Support
  3. Process Analysis
  4. Budget Preparation Support

This Task Order (TO) effort PWS is within the scope of the following paragraphs of the T4NG Basic PWS:

4.1 Program Management, Strategy, Enterprise Architecture and Planning Support
4.2 Systems/Software Engineering
4.2.12 Engineering and Technical Documentation
4.4 Test & Evaluation (T&E)
4.8 Operations and Maintenance (O&M)
4.8.7 Services/Help Desk/Call Center Support
4.9 Cyber Security
4.10 Training

Read more here.

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Jackie Gilbert
Jackie Gilbert
Jackie Gilbert is a Content Analyst for FedHealthIT and Author of 'Anything but COVID-19' on the Daily Take Newsletter for G2Xchange Health and FedCiv.

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