“Department of Health and Human Services (HHS) officials discussed the significance of taking a ‘people first’ mentality as the Federal government pursues modernization goals, at the 2021 ServiceNow Federal Forum.”
“HHS pursued wide-scale HR system modernization over the past several years. Their team supported employees – and the country – through the COVID-19 pandemic. Leaders say communication and close collaboration between IT and HR teams, and tight integration with stakeholders drives success.”
“The key to our success has been our focus on understanding stakeholder priorities,” said Bahar Niakin, deputy chief human capital officer and director for strategic initiatives at HHS. “We then establish shared priorities and work to cascade those across the organization together…”
“The pandemic, however, required the team to respond rapidly to new requirements.”
“’We had to take calculated risks,’ said Perryn Ashmore, CIO, HHS, and ‘we had to introduce new platforms, new technologies, in days, not years.’ He explained the team needed to consider if new solutions had to be operated across the enterprise or within a specific division.” Read the full article here.
Source: HHS Leaders Highlight Pillars of ‘People First’ Modernization Success – March 9, 2021. MeriTalk.
