VA RFI: Consult Tracking Manager Software Program, License, & Support

Notice ID: 36C25621Q0414

The contractor shall provide a software package with license(s) for all eight (8) medical centers and community-based outpatient clinics (CBOC) within the South Central VA Healthcare Network (VISN 16). Along with the purchase license the contractor shall also provide annual support and maintenance of the supported licenses. The deliverables shall include:

1. A unique platform to each clinical service delivery department allowing for a department/service view of consult information in real time
2. An instant “dashboard” view of the status of all consults
3. A computer “web based” solution to eliminate paper forms
4. A system that can integrate with VISTA and CPRS. The software shall have communication interfaces with the VA VISTA system and Computer Patient Record System (CPRS) that is already approved by VA Office of Information Technology (development or “new” interfaces are not acceptable) and is compliant with consult toolbox features.
5. A system that displays and updates consult information in real time
6. A platform that is optimized for access on mobile devices and or computers on wheels.
7. Standard Support and Maintenance throughout the life of the contract.
   1. For routine requests: Interface through a toll-free assistance phone and online support email. Monday through Friday 8:00am – 7:00pm CST.
   2. 24/7 emergency coverage on Nights, weekends and Holidays through the toll-free system choosing the Emergency option
   3. Emergency support service shall be available for catastrophic emergent issues (i.e., hosting platform issues, patient safety, or when a product is inaccessible to all VHA end-users).
8. The product shall be listed as authorized for use on VA computer and network systems as identified in the Technical Reference Model (TRM) Technology/Standard List – startup, new development and or products currently under review WILL NOT be considered.

The product shall:

• Interface with VA Vista System to provide real-time data
• Capable of multiple queries across a variety of medical departments, providing views and status of all clinical consults.
• Display consults and updates to consults in real time.

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