“The U.S. Department of Veterans Affairs (VA) announced today a new artificial intelligence platform designed to enhance customer service and provide timely responses to Veterans.”
“The electronic Virtual Assistant (e-VA) allows Veterans to receive a timely response to basic questions, automated alerts, follow-up messages, appointment reminders and the ability to schedule and reschedule appointments.”
“’For our Veterans, e-VA means communicating with more flexibility and convenience and the ability to connect with our counselors and staff via text and email,’ said VA Secretary Robert Wilkie. ‘For VA, e-VA connects with our Veterans, efficiently handles administrative functions, works with our case management system and also provides management with additional reporting tools.’”
“The Veterans Benefits Administration’s (VBA) Veteran Readiness and Employment (VR&E) Service released e-VA in a staggered approach to four VBA districts — Southeast, Pacific, Continental and Northeast — with the completion of the national deployment Aug. 11…” Read the full press release here.
Source: VA offers electronic virtual assistant for Veterans to connect faster with counselors – August 31, 2020. VA.
