“… While many government projects would have spent years developing a large, grand solution to unveil at the end, Marina and her team intentionally took a different approach: they created a minimum viable product (MVP) with plans to quickly improve from there.”
“On Veteran’s Day 2015, Vets.gov launched and the MVP included content around two common Veteran issues—disability compensation and education benefits—as well as a facility locator and a GI Bill comparison tool to determine education benefits at various schools. By the end of 2016, Vets.gov included 30 digital products that improved Veterans’ access to VA healthcare and benefits…”
“We highlight five lessons from the VA CTO transition that apply across government: focus on the mission; create momentum; integrate digital into the end-to-end customer experience; understand and evolve organizational culture; and find the right partners…” Read the full post here.
Source: Improving Veterans’ Digital Experience Across Presidential Administrations – By Nick Sinai, August 25, 2020. LinkedIn.
