“Several VA health care facilities recently received VA Patient Experience Awards for patient experience improvements.”
“Facilities received the awards during a virtual VA Patient Experience Symposium. More than 450 VA leaders attended VA’s first Patient Experience Symposium in person in 2019 to share best customer experience practices from across the nation. Many of the practices shared last year at the symposium were put in place by VA employees since, contributing to a steady rise in Veteran trust of VA health care.”
“Watch the full VA Patient Experience Awards event.
Trust in VA health care has increased 5% since 2017 and is currently about 90%. The rating means about 90% of Veterans in the past 90 days have responded to Veterans Signals surveys with “I agree” or “I strongly agree” to the statement, “I trust the VA for my health care needs.”
VA Secretary Robert Wilkie and Veterans Health Administration Executive in Charge Dr. Richard Stone both addressed VA health care employees. They tuned in from the more than 170 VA Medical Centers and 1,200+ clinics that make America’s largest health care system.”
“The following winners received 2020 VA Patient Experience Awards:
Best Experience winners
- Butler, Pennsylvania VA Health Care System, overall
- Columbia, Missouri VA Medical Center, Level 1
- Fargo, North Dakota VA Health Care System, Level 2
- Iron Mountain, Michigan VA Medical Center, Level 3
Most Improved
- Primary Care Experience: Bronx, New York VA Medical Center
- Inpatient Experience: VA Eastern Colorado Health Care System
Innovation Competition winners
- People Category: VA Connecticut Health Care System
- Processes Category: Iron Mountain, Michigan VA Medical Center
- Culture Category: Columbia, South Carolina VA Health Care System…” Read the full press release here.
Source: Eight VA facilities recognized for patient experience achievements – July 27, 2020. VA.
