“The Deputy Director (Chief Design Officer), Information Systems Management (ISM), is responsible for the administration and direction of the ISM team. The Deputy Director serves as the first-line supervisor for management and program analysts (MPAs) who are responsible for supporting the management of information systems requirements.”
Responsibilities:
- Identifies end-user needs for execution and transformation through research, including observation, interviews, surveys, analytics, and user testing.
- Facilitates work sessions with product teams and users to define key design goals and requirements.
- Defines requirements for user experience; leads teams to create and deliver high-quality digital experiences and artifacts (like user-experience patterns, wireframes, prototypes, and design systems).
- Influences the overall strategic direction of the ISM by leading engagements and implementations on customer value.
- Advises COD and OAWP leadership and teams on a variety of agile related topics including product management, design thinking (human centered design), lean, engineering culture, and DevOps.
- Guides definitions of metrics, business drivers, and areas of strategic investment within the ISM portfolio.
- Coaches and advises COD leadership to embrace the right mindset and become catalysts to digital culture change.
- Leads development of wireframes, product backlog, user stories, and acceptance criteria for complex information system requirements.
- Leads the implementation of digital technology solutions, complying to high quality and security standards.
