Solicitation Number: JA20-0058
Contract Award Number: GS35F450DA
The object of this contract is to provide operations, sustainment and engineering support of workflows and capabilities utilizing agile methodology that will incorporate a more efficient and streamlined process to identify, develop and deploy system updates resulting in improved user experience, system performance and system availability. System updates which include performance improvements, trouble ticket / production issue resolution, and architectural changes will be documented as user stories prioritized in a product backlog in the Government agile collaboration tool.
This is a Limited Source Justification (LSJ) for an acquisition for the DHA Health IT Solution Delivery Division (SDD) under the authority of the Multiple Award Schedule Program, pursuant to 8.405-6 of the Federal Acquisition Regulation (FAR), Limited Sources. SDD is requesting approval of this Justification and Approval (J&A) for a sole source contract to Kreative Technologies, 4114 Legato Road, Suite 600, Fairfax, Virginia 22033, under their General Services Administration (GSA) Schedule GS-35F-450DA. This is a New Contract and this is an individual justification.
The Contractor shall also support the current functionality and performance of the production baseline. This includes providing proactive monitoring, after-hours support for critical and high priority issues, deployment support and maintenance of the system including EIM workflows, COTS products and system interfaces. Expected key activities are described below.
- Ensure all Operating System (OS), database, software applications, and systems are maintained in full compliance with the Risk Management Framework (RMF) DoD Instruction (8510.01)
- Perform regular application maintenance/upgrades/patches to ensure optimal performance of system
- Perform troubleshooting, root cause analysis and issue resolution…
Due to the COVID-19 pandemic, time constraints and the direction from the contracting office; the originally intended contract, Blanket Purchase Agreement (BPA) is being postponed and will be competed next year.
The planned BPA was originally scheduled to support sustainment of new workflows developed on an existing contract and sustain workflows from existing contracts as they transitioned to the OpenText platform. Without this timely support, all these workflows would be unsupported. Without regular maintenance and application support, there will be adverse performance impact, prolonged problem and issue resolution, and violate cyber security risk management framework control. This will impact more than 55K users that are currently using the applications.
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8(a) Small Business wins DHA Enterprise Information Management (EIM) Support contract
