Solicitation: 36C25020Q0625
The Department of Veterans Affairs, Veterans Health Administration, Network Contracting Office (NCO) 10 requires a contractor to develop a user-centered design evaluation of clinical dashboards, perform qualitative research, and analyze data for potential workflow improvements within the VA Ann Arbor Healthcare System in Ann Arbor, Michigan, for a period of performance of four months.
This contract is to outline the responsibilities of a contractor to develop a design evaluation of clinical dashboards within the VA healthcare system for usability. The purpose of the evaluation is to characterize and analyze potential workflow improvements. Products and findings from this work will be used to help decide what information VA staff find useful for clinical dashboard content to inform quality improvement efforts, with current special focus on appropriate medication and treatment use. The contractor shall also be responsible for assisting in developing the analysis plan, gathering the data, and analyzing the data. This service contract request shall support the project QUE 15-286: “PROVE: Personalizing Options Through Veteran Engagement,” funded by the VA Quality Enhancement Research Initiative (QUERI).
The contractor shall work with the PROVE QUERI team on the following specific tasks:
- The contractor and assigned individuals shall develop a user-centered design process to elicit input from a sample of clinical quality dashboard users in VA medical centers to provide the PROVE QUERI team with content priorities for these dashboards in specific clinical and nonclinical situations. The process could include, but would not be limited to, qualitative interviews, focus groups, or activities like charrettes using techniques of user-centered design and qualitative methods of systematic investigation. This task shall require developing a user-centered design process guide with vignettes that will allow dashboard users to rank the types of information content they find the most relevant and actionable from a menu of choices for each scenario.
The contractor shall have the user-centered design process guide configurations developed by July 31, 2020.
Based on full time effort (40 hour work weeks) this is estimated to be 360 hours of work
- The contractor shall lead analyses of data collected from the user-centered design process. These analyses shall specify the highest, moderate, and lowest relevance of each dashboard content choice for each scenario.
