Solicitation: 75F40120F80179
Award Number: GS00F0003W
FDA is procuring Office365 operational and integration support and subject matter expertise related to office 365 Collaboration solution for the Department of Health and Human Services (HHS), Food and Drug Administration (FDA) from ECS.
FDA requires support to operate and maintain Skype for Business and OneDrive for Business as well as support the integration of Office 365 with other FDA systems in a way that does not disrupt or risk impacts to the existing critical systems hosted on Office 365 (e.g. Email & Calendaring, Skype, OneDrive, SharePoint).
FDA is utilizing Microsoft Office 365 based on HHS direction. Beginning in 2016 and continuing at present to utilize and add services from Office 365. ECS (previously InfoReliance) designed, implemented and migrated the FDA to the FDA’s current Office 365 tenant which includes Exchange Email, Skype for Business, OneDrive for Business as well as a series of other supporting systems required to connect FDA to Office365.
FDA requires this tenant‐level management and integration, rollout support for One Drive and operational support for Skype and OneDrive to continue to ensure continuity with FDA email.
Provide ongoing operational support and subject matter expertise for the following:
- Office 365 Skype for Business
- Office 365 OneDrive for Business
- Enable OneDrive for Business FDA‐Wide
- Administration of Office365 tenant‐level configurations
- Integration Subject Matter Expertise and Support for Integration and Use of other Office 365 Services
FDA is currently in-process to deploy OneDrive for business FDA-wide; the deployment was planned to continue and complete in the aforementioned ECS option period extending into calendar 2021. Transition to a new contractor would be significantly disruptive to the plans and execution of this project. The award for the aforementioned ECS option was to be executed by May 8, 2020; we did not receive confirmation that PSC could not execute the contract options until March 25th which does not allow adequate time to award and have adequate transition of knowledge and transfer/processes from the current contractors to new awardee. Lack of a transition would significantly increase risk of issues and outages, impact to operational stability, risk of malicious threats by inadequate operations of security and monitoring systems etc.
